Haofiti Agency Legal Framework

1. Introduction & Acceptance of Terms

Welcome to Haofiti Agency ("Company", "we", "our", "us"). We operate a comprehensive digital ecosystem offering map-based house hunting, moving services, bookings, and an e-commerce marketplace. By registering an account, utilizing our map features, or booking a service, you agree to be bound by these Terms and Conditions. If you do not agree, you must cease using the platform immediately. We operate in compliance with the laws of the Republic of Kenya.

2. Real Estate & Property Listings

Our platform allows users to find housing using interactive maps, pictures, and video walkthroughs.

• Role of Haofiti Agency: We act purely as an intermediary and hosting platform for property listings. We are not a real estate broker, property manager, or landlord.
• Accuracy of Listings: While we strive for quality, we do not warrant the accuracy, safety, or legal status of any listed property. Users must conduct independent physical verification and legal due diligence before making any deposits or signing leases.
• Fraud Prevention: Fake listings or abusive activity will result in immediate suspension and potential referral to law enforcement[cite: 4]. Users are solely responsible for verifying the identity of agents or landlords.

3. Moving & Relocation Services (Direct Provision)

Unlike our marketplace features, Haofiti Agency acts as the direct service provider for moving logistics. The following terms govern our physical moving operations:

• Quotes & Map Estimates: The budget estimate generated via our map tool is preliminary. Final pricing is subject to an exact inventory check, access conditions (e.g., stairs, narrow roads), and final distance verification. We reserve the right to amend quotes if the physical requirements differ from the digital inputs.
• User Responsibilities: Users must ensure all items are legally owned. Users are responsible for acquiring necessary gate passes or estate clearances prior to our team's arrival.
• Prohibited Items: We will not transport hazardous materials, illegal substances, firearms, or perishable goods.
• Limitation of Liability for Goods: We take utmost care of your belongings. However, our liability for damaged goods is strictly limited to direct physical damage caused by the gross negligence of our crew. We accept zero liability for high-value items (cash, jewelry, precious metals, critical documents, or electronics) unless explicitly declared, valued, and insured in writing prior to the move. We are not liable for damage resulting from improper packing done by the user.
• Damage Claims: Any claim for loss or damage must be submitted in writing within 24 hours of the completion of the move. Claims made outside this window will be automatically rejected.

4. Bookings (Hotels, Venues, Lodges, Car Rental)

Our platform facilitates the booking of third-party spaces and vehicles.

• Agency Role: For all bookings, Haofiti Agency acts exclusively as a booking agent. The actual contract of service is formed directly between you (the User) and the Service Provider (Hotel, Venue Owner, or Car Rental Company).
• Cancellations & Refunds: Cancellations and refunds are governed strictly by the specific policy of the respective Service Provider. Haofiti Agency's platform fees or commissions may be non-refundable.
• Liability for Incidents: We are not liable for any injuries, accidents, delays, vehicle breakdowns, or poor service quality experienced at booked venues or in rented vehicles.

5. E-Commerce Marketplace & Business Adverts

We provide a map-pinned marketplace and video hosting for business advertisements.

• Vendor Accountability: Businesses listing products on our map are independent entities. Haofiti Agency does not manufacture, store, or inspect these goods. All disputes regarding product quality, warranties, or returns must be resolved directly with the vendor.
• Commissions & Payments: Vendors agree to our commission-based monetization model. Automated tracking mechanisms will calculate views and transactions. Attempts to circumvent the platform to avoid commission fees will result in account termination.
• Advertising Standards: Video adverts and walkthroughs hosted on our platform must be accurate and comply with local advertising standards. We prohibit the promotion of illegal services, adult content, or misleading financial schemes.

6. Platform Usage, Maps, & Video Hosting

• Account Security: Users are entirely responsible for maintaining the confidentiality of their accounts and passwords[cite: 4]. Admin decisions on security breaches or account locks are final[cite: 4].
• Map Data: Our interactive mapping features rely on third-party APIs. We do not guarantee 100% uptime or pinpoint accuracy of map coordinates.
• Content Ownership: By uploading photos or video walkthroughs to Haofiti Agency, you grant us a non-exclusive, royalty-free license to display, optimize, and stream this content across our network.

7. Privacy Policy & Data Protection

We are committed to protecting your privacy in compliance with the Kenya Data Protection Act.

• Data Collection: We collect email addresses, phone numbers, login activity, device/IP information[cite: 4], and precise geolocation data (to enable our map-based routing and search features).
• Data Storage: Your data is stored securely utilizing advanced cloud-based infrastructure and encrypted NoSQL databases to ensure high availability and security against unauthorized access.
• Purpose of Processing: We use this information to authenticate users, generate moving quotes, process marketplace commissions, and improve overall platform performance[cite: 4].
• Third-Party Sharing: We do not unlawfully sell personal user information[cite: 4]. We only share necessary data with third-party service providers (like hotels or car rental agencies) to fulfill your explicit booking requests.
• User Rights: You have the right to request access to the data we hold about you, request corrections, or request the deletion of your account and associated personal data.

8. Cookie Policy

This website uses cookies and similar tracking technologies to:

• Keep users securely logged in across sessions[cite: 4].
• Remember map location preferences and search history[cite: 4].
• Improve security and prevent automated bot attacks or spam[cite: 4].

By continuing to use this website, you explicitly consent to our use of cookies[cite: 4]. You may disable cookies in your browser settings, though this will break core platform functionality.

9. Limitation of Liability & Dispute Resolution

Governing Law: These Terms shall be governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes arising from these terms or platform usage shall be subject to the exclusive jurisdiction of the courts located in Nairobi.

10. Contact Information

For legal concerns, data deletion requests, or policy questions, please contact our administrative team at:

Email: support@haofitiagency.com[cite: 4]